FAQ


Q            If we upload a photo or video and offer cash reward, how long before our information is displayed?

Answer:   Once you’ve completed your information and payment has been confirmed for display only, then we’ll send you a confirmation & verification email.

                  If you’re posting a reward for $2,000.00 or less then the same applies.   If the reward is above $2,000.00 then it can be done by wire transfer or check
                  but remember check clearing can take up to 30 days.

Q            What is the shortest period of time we can display photo or video?

Answer:   Posting a photo or video is FREE and will remain on the site while still valid.  Additional social media marketing is provided by either a 6 month or a 12 month paid commitment.

Q            Is there any cancellation if we change or minds or after 5 months the person we’re trying to find is located due to Video Locators service?

Answer:   There is no cancellation because the charges are so nominal.

Q            If we identify someone, how long before we receive our cash reward?

Answer:   Depending on whom is offering the reward and their approval of the information submitted.   If it’s a reward offered by Video Locators, as soon as we
                  have confirmation, the funds will be released.Average time line is 2-4 weeks.

For other questions, please click here for our Customer Service Page